Question About Your Account Please use this form to ask questions about your account. You will be able to submit proof of payment, proof of ownership, power of attorney docs, etc. Legal Name of Property Owner(Required)Association Name(Required) Customer Number(Required)Email(Required) Enter Email Confirm Email Property Address Street Address Address Line 2 What is the question regarding your balance?(Required) A payment I made, is not on the ledger I don't recognize a charge on the ledger, what is it? Other Tips for helping with the payment information If you use Bill Pay with your bank, please ask your bank for a copy of the check that cleared the bank. The bank takes your money electronically and then mails a paper check. Know that USPS has lost or caused delay in the delivery of mail. Consider signing up for Autopay with the association to remove the possibility of USPS losing your check and causing you to get a late fee. If you have multiple properties, please make sure all account numbers are on the check, so the payment will be distributed properly. Alternatives= utilize autopay or write one check per property If you paid online or mailed a check and the payment is not showing up. Please check back later. It takes 24 to 72 hours for payments to clear and be posted in our system. Tips for helping with charges on your account. If you did a "For Sale By Owner" and didn't send us the warranty deed, we need that. Please submit below. We mail and email out notices regarding special assessments. If you didn't receive one, please update your contact information with us. We do not have authority to waive fees (for the most part), if you would like to request any fees, fines, etc to be waived, please complete the "Contact The Board" form in the main menu. Do you have proof of payment from your bank?(Required) Yes No Payments in question(Required)Check/Payment DateCheck/Payment AmountCheck Number (if applicable) Add RemoveProof of payment from your bank(Required) Drop files here or Select files Max. file size: 25 MB, Max. files: 10. If you made a payment and it cleared the bank, please send us a copy of the check (both front and back). This will help us research the issue. What charge(s) do you have questions about?(Required) Regular Assessment Special Assessment Late Fee and/or Collection Costs Fines and/or Fees Other ListCharge Date in QuestionCharge Amount in Question Add RemovePlease explain your question regarding a charge on your account.(Required)Please submit documentation here Drop files here or Select files Max. file size: 25 MB, Max. files: 4. Warranty deed, Power of Attorney, etc.Explain the issue with your account balance that is not a charge or payment(Required)